Refund & Cancellation Policy

What’s your return policy?

ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. If there is an issue with your way tracks or accessing your profile, please reach out to us hello@experienceway.com so we can assist.

What if I don’t record my tracks, can I get a refund?

All sales are final. You have 60 days to record your tracks from your purchase date. After 60 days, you must place another order to activate recording again. Additionally, if you have gifted way, the recipient of your gift has 60 days to record their tracks. After 60 days, their gift card code will expire and can not be refunded.

What should I do if I receive the wrong tracks?

If you received tracks different from what you ordered, sorry about that! Please contact us at hello@experienceway.com and we’ll be sure to sort everything out for you.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept VISA, VISA Debit, MasterCard, Discover, JCB & American Express. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

ADDITIONAL PAYMENT TERMS

We may apply taxes to any charges which will be reflected before you process payment. Prices and other terms of purchase are subject to change.